Categorias

Shipments

  • All shipments are made urgent 24 hours (peninsula) and 48 hours (Balearic Islands). We cannot guarantee these delivery times, while we try to the transport company to meet them whenever possible.
  • Delivery times will depend on the availability of each product, which is indicated in each and every one of the offered products. Orders that include several articles will be a unique shipping and delivery time will match the article whose deadline is greater.
  • Customer will have 24 hours to check the integrity of all components of the order and check that it includes everything what should be in our products. After these 24 hours shipping will be accepted and claims will not be accepted for damage or faults with the shipment.
  • Shall be deemed delivered an order when the customer delivery receipt is signed. It is in the next 24 hours when the client must verify the products upon receipt of the same and expose all the objections that may exist.
  • If you receive a product damaged by transport is recommended to contact us within 24 hours to claim the incidence to the carrier. In the same way it is convenient to record to the carrier:
    • Seur: 902 10 10 10

Subsequently should indicate us your case using our contact form making click here stating the order number and the problems that presents. Once received the impact a new shipment will be processed you if your case requires it.

Return

Motortool offers the possibility to return products within 14 days, for the reason that is, counting from the date of receipt of the goods by the customer, and subject to the conditions stated on this page.

Conditions of returns for private clients

  • To process a return you must contact us to fill in the request for return. Once completed the request, a return number will be assigned and indicate you data for shipping.
  • All merchandise must be returned in its original packaging, in perfect been and protected in such a way that it is not received with seals or tapes of transport. Otherwise Motortool reserves the right to refuse the return.
  • Returns must be delivered at destination within 14 days of the date of acceptance of the return. Otherwise it will be rejected and returned.
  • Once received the goods and verified that it is in perfect condition, will be processed the refund if it is so indicated.
  • Originated by the return transport costs shall be borne by the customer.
  • Fertilisers via bank transfer by returns will have a maximum period of 30 days by paperwork, although we try that not they take more than 7 days.

Products in blister or Thermo sealing, and other products that present safety factory seal broken, cannot be returned.

 

Rates for shipping

 

 

€0.01

 Up to €24.99

€ 25

Up to €49.99

€ 50

€74.99

€ 75

€99.99

€ 100 up to € 124.99

€125 €149.99

+ €150

Spain (Peninsula)

Seur

€4.24

€5.08

€6.78

€7.63

€8.34

Free

Free

Balearic Islands

Seur

€6.24

€7.08

€8.78

€9.63

€10.34

11: €45

Free

Portugal

Seur

€6.24

€7.08

€8.78

€9.63

€10.34

11: €45

Free

 

Note: all orders shipped through Seur, will be delivered in the following 24/48 hours (depending on the destination square), after having received the email that your order has left our facility.

 

 

€ 0.01

Up to

€99.99

€ 100

Up to

€199.99

€200

 Up to

€299.99

€300

Up to

€399.99

€400

Up to

€500

Canary Islands

Post

€10

€20

€30

Free

Free

Ceuta/Melilla

Post

€10

€20

€30

Free

Free

European Union

Post

€10

€20

€30

Free

Free

International

Post

€10

€20

€30

€40

€50

 

·       For shipments to the Canary Islands, Ceuta and Melilla are not allowed the option of cash on delivery. These shipments will be carried out by post package blue. The VAT will be automatically removed before finalizing the order, therefore remember that to the delivery of the order, may require your corresponding local tax (IGIC, IPSI, DUA and customs clearance).

·      Shipments to the Canary Islands, Ceuta, Melilla and international shipments outside the European Union, may not exceed a maximum amount of €500 or 20 Kilos of weight, if by any reason occurs one or both cases, the price will be increased by spending them for customs clearance. Motortool reserves the right to reject orders that exceed these limits.

·      Shipments to Spain (Spain), Balearic Islands, Portugal, countries of the European Union and international shipping increase with the rate of VAT applicable in Spain at the time of shipment.